Frequently Asked Questions

  • Refund & Returns Policy

    Perfumer's Workshop International hopes that you will be pleased with your order. However, if for any reason you are not completely satisfied we are happy to offer a FULL REFUND, exchange or replacement on all goods returned to us with your original receipt within thirty days of your receipt of goods.

    Any postage paid by you to return your Zipped Man product will be refunded to you together with the refund for your initial purchase cost.

    Should you wish to return your purchased item please send us a detailed email message at: customerservice@perfumers-workshop.com or give us a call at 212-644-8950 x 18 to receive your Return Authorization number. Please note that packages without an authorization number will not be accepted. As soon as we receive and process your return a full refund will be issued.

  • Payment

    Payment can be made by any of the following methods: Visa, Mastercard, Discover and American Express. Payment will be debited and cleared from your account when your order is mailed. When you click the “submit order” button you verify that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorization by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorize payment to Perfumer's Workshop International, we will not be responsible for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us.

  • Is it safe to use my credit card on your web site?

    We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. Please see our Privacy Policy for further details.

  • Why do you want my name, address, email address, telephone number etc?

    Perfumer's Workshop International asks for these details so we can maximize your satisfaction when using our site, provide you with the goods and services you request, enable us to fulfill your order and make sure it is delivered correctly and to contact you in case there is a problem with your order.

  • Are my transactions secure?

    Perfumer's Workshop International uses industry standard SSL encryption (scrambling) to insure safe transmission of secure information. For more information, please see our Privacy Policy & Terms of Use pages.

  • What if an item I ordered is not in stock?

    Perfumer's Workshop International will contact you to notify you of the backorder. When the item is back in stock we will ship your backorder immediately at no additional cost.

  • What do I do if I receive a Payment Processing Error?

    Our customer service team is able to assist you with any payment processing error, so please contact us via email at customerservice@perfumers-workshop.com with any problems you may have placing orders. Most payment processing errors are due to our fraud protection service detecting a difference in the billing address of the credit card and the billing address entered on the order. Please make sure the billing address is entered exactly as it appears on your credit card statement.

  • How can I check the status of my order?

    Once we receive your order, Perfumer's Workshop International will email your order number to you. Please refer to this order number in all inquiries. You can contact our customer service team at customerservice@perfumers-workshop.com with regard to your question.

  • How long does it take to process an order?

    All orders received before noon EST Monday to Friday (except holidays) will process within 48 business hours. Orders received after noon EST, on weekends or holidays will start to process the next business day.

  • Can I ship an order outside the USA?

    We apologize for any inconvenience; however we are currently only able to ship within the USA and Canada. For all Canadian shipments the receiver will be responsible for paying all applicable duties and taxes in accordance with border crossing regulations. The Zipped Man products will be available internationally within the coming year.

  • Do you deliver to PO Boxes?

    Perfumer's Workshop International delivery service requires a signature on delivery, therefore we are unable to deliver to PO Boxes.

  • What are my delivery options?

    We are pleased to offer shipment within the Continental United States, including A.P.O or F.P.O.’s as well as to Canada. Orders are shipped from New Jersey.

    Orders delivered to Alaska, Hawaii and United States Territories have different requirements and may incur additional shipping fees. At this time we are unable to ship to P.0 Boxes regardless of location. A.P.O or F.P.O.’s outside of the Continental United States are not shippable at this time.

  • Can I have my order gift wrapped?

    At this time we do not offer Gift Wrapping. We expect to provide gift wrapping soon. All products are presented in PWI's signature ZippedMan packaging.

  • Changes and Cancellations

    If you'd like to cancel or change your order, please call 212-644-8950 x 18 or email customerservice@perfumers-workshop.com as soon as possible. We'll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.

  • Tax Policy

    Tax charges are based on state and local tax laws and tax rates for the delivery address of your order. Where required, tax will also be applied to the shipping and handling charges. If you return an item for a refund, you will also receive a refund for the taxes you paid for that item. You will also receive a refund for the applicable taxes you paid on the shipping and handling of that item.

    Please note that on-screen order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable taxes calculated at the time your order is shipped. If you have questions about the taxes on your invoice, please email us anytime at customerservice@perfumers-workshop.com.